Shipping policy
Processing time
We aim to pack and dispatch orders within 1–2 business days. This may take a little longer during sales and busy periods. If your order includes a pre-order item, the whole order is sent once that item arrives with us, as we don't split orders.
Shipping within Australia
| Option | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard | $12, or $22.50 if your order includes a Keep Them Cool Fridge Caddy. Free on orders of $150 or more. | 2–8 business days |
| Express | $30 | 1–4 business days |
The Fridge Caddy is our largest item and needs a bigger box, which costs more to post. The $22.50 rate covers that cost. It's applied automatically at checkout, including for bundles that contain a caddy, and free shipping on orders of $150 or more still applies.
All prices are in Australian dollars. Orders are usually sent with Australia Post, though we may use other shipping partners from time to time. Every order includes tracking. Delivery times are estimates from the carrier and can vary, especially to regional and remote areas.
International shipping
We ship to New Zealand, the United Kingdom, Ireland, France, Italy, Spain, Portugal, the Netherlands, Switzerland, Sweden, Norway, Finland, Japan, Singapore, Malaysia and Hong Kong for a flat rate of $50 AUD. International customers are responsible for any import duties, customs fees or taxes charged in their country.
USA and Canada
Because tariffs and import taxes are changing, we quote shipping to the USA and Canada individually. Email hello@ivydayz.au with the products you'd like and your ZIP or postal code. We'll reply within one business day with a quote and a secure link to pay.
Tracking
You'll receive an email when your order is confirmed, and another with your tracking details once it's on its way.
Address details
Please check your delivery address at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before dispatch. We can deliver to PO Boxes and parcel lockers.
Lost, damaged or incorrect orders
If your order arrives damaged, is incorrect, or hasn't arrived within the estimated time, email hello@ivydayz.au with your order number and photos where relevant. We'll work with you and the carrier to put it right.
Questions
Email hello@ivydayz.au and we'll get back to you within one business day.
