Refund policy

Our guarantee

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email hello@ivydayz.au with your order number and photos of the issue. We'll offer a refund, replacement or repair, and we'll cover the cost of returning it to us. This applies to all items, including sale items and Imperfects.

Change of mind

If you change your mind, you can request a return within 14 days of receiving your order. To be eligible, the item must be unused and in its original packaging, with proof of purchase. Email hello@ivydayz.au to start a return and we'll send you instructions. Items sent back without a return request can't be accepted.

Change-of-mind returns don't apply to:

• gift cards
• sale items
• Imperfects (see below)

For change-of-mind returns, the cost of return shipping is yours, and original shipping fees aren't refunded.

Imperfects

Our Imperfects are Keep Them Cool Fridge Caddies with slight cosmetic marks, such as small scuffs or scratches, that don't affect how they work. They're priced lower for that reason. Because these marks are described before you buy, we can't offer a refund, return or exchange for them, or for change of mind. If an Imperfect is faulty in any other way, a refund or replacement applies, as above.

Exchanges

The quickest way to get a different item is to place a new order and return the original as a change-of-mind return.

Refunds

Once we've received and checked your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it. If more than 15 business days have passed since approval, please email hello@ivydayz.au.